The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Laughlin, Sara
Material type:
TextPublication details: Chicago : American Library Association, 2008.Description: xiv, 144 p. : ill. ; 28 cmISBN: - 978974652205
- Library administration -- United States
- Total quality management -- United States
- Library planning -- United States
- Customer services -- United States
- Library Administration -- methods
- Total Quality Management
- Library Services -- organization & administration
- Program Evaluation
- Consumer Satisfaction
- M 025.122 L374 2008
- Z 678 .L374 2008
| Item type | Current library | Call number | Copy number | Status | Barcode | |
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Books
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College Library General Circulation Section | Z 678 .L374 2008 (Browse shelf(Opens below)) | 2 | Available | c15070 | |
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Books
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College Library General Circulation Section | Z 678 .L374 2008 (Browse shelf(Opens below)) | 1 | Available | C15069 |
Includes bibliographical references (p. 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
1210L to 1700L
1
2
For Circulation. 1 Copy Available in the Collection
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