Includes glossary, appendices and bibliographical references.

Customer service -- Business activities that generate income -- Types of tours and tour components -- Hotels -- The car rental industry -- Tour booking conditions and limitations of liability -- Tour brochures and price quotations -- The airport and the flight -- Travel documents -- Air transport essentials -- Billing and settlement plan -- Baggage rules and regulations -- Health -- Local and world currencies -- International air transportation regulations -- Modes of transport in different part of the world -- Taxes, Philippine travel and immigration guides, list of foreign embassies in the Philippines.