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Process and outcome interdependency in frontline service encounters /

Ma, Zhenfeng..

Process and outcome interdependency in frontline service encounters / Zhenfeng Ma ... [et al.]. - c2011. - 75 : 3, page 83 - Journal of Marketing .

Subjects--Topical Terms:
Dyadic interdependency.
Frontline service encounters.
Interpersonal complementarily.

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Process and outcome interdependency in frontline service encounters /

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