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Winning the service game /

Schneider, Benjamin

Winning the service game / Schneider, Benjamin; Bowen, David E. - Boston, Massachusetts : Harvard Business School Press, 1995. - 295 pages : illustration ; 23 cm.

ISBN: 0875845703

Subjects--Topical Terms:
Customer service - Management
Employees - Training of.
Incentives in industry

LC Class. No.: HF 5415.5 / .Sch36 1995

Dewey Class. No.: MkSF 658.812 / Sch36 1995

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Winning the service game /

SOUTHVILLE LIBRARY