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The golden rules of customer care :

Sewell, Carl

The golden rules of customer care : how to turn that one-time buyer into a super-loyal lifelong customer / Carl Sewell and Paul Brown - London Century Business 1991. - 175 pages : 23 cm.

ISBN: 0091748445

LC Class. No.: HF 5415.5 / .Se516 1991

Dewey Class. No.: MkSF 658.812 / Se8 1990

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The golden rules of customer care :

SOUTHVILLE LIBRARY