Total quality management :
Oakland, John S.
Total quality management : text with cases / TQM text with cases. John S. Oakland. - 3rd ed. - Oxford ; Burlington, MA : Butterworth-Heinemann, 2003. - 483 pages : illustration ; 25 cm.
Includes bibliographical references (p. [471]-478) and index.
9780750657402
2003045195
Total quality management.
Total quality management--Case studies.
HD 62.15 / .Oa11 2003
R 658.4013 / Oa1t 2003
Total quality management : text with cases / TQM text with cases. John S. Oakland. - 3rd ed. - Oxford ; Burlington, MA : Butterworth-Heinemann, 2003. - 483 pages : illustration ; 25 cm.
Includes bibliographical references (p. [471]-478) and index.
9780750657402
2003045195
Total quality management.
Total quality management--Case studies.
HD 62.15 / .Oa11 2003
R 658.4013 / Oa1t 2003