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The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling

Mohd. Khirzanbadzli A. Rahman

The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling Mohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee - International Review of Management and Marketing 2016 - 6 : 7S

Subjects--Topical Terms: --Marketing.

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The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling

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