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Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty

Aihie Osarenkhoe

Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty Aihie Osarenkhoe, Mabel Birungi Komunda, Jotham Mbiito Byarugaba - International Review of Management and Marketing 2016 - 15 : 18

Subjects--Topical Terms: --Marketing.

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Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty

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