Manual for Call Center Agent / (Record no. 21911)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00621nam a2200205 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140310183344.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070305s19uu xx 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9715844073 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | .Au927 2005 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Aureus, Teresita A. |
| 245 ## - TITLE STATEMENT | |
| Title | Manual for Call Center Agent / |
| Statement of responsibility, etc | Teresita A. Aureus |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Quezon City, Philippines : |
| Name of publisher, distributor, etc | C&E Publishing, Inc, |
| Date of publication, distribution, etc | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 263 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management |
| -- | Handbooks, manuals, etc. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Suarez, Cecilia A. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Call number prefix | Local |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Total Renewals | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | College Library | College Library | General Circulation Section | 03/05/2007 | HF 5415.5 .Au927 2005 | C8148 | 05/15/2018 | 1 | 10/10/2013 | Books | |||||||
| Library of Congress Classification | College Library | College Library | General Circulation Section | 12/06/2013 | 1 | HF 5415.5 .Au927 2005 | C8147 | 05/15/2018 | 2 | 12/06/2013 | Books | 15 | 06/25/2014 |