The exchange : (Record no. 25332)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02608nam a2200289 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140903115700.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120904s19uu xx 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781439852989 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HG 6043 |
| Item number | .D585 2011 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 42 |
| Item number | .D56 2011 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dinkin, Steven |
| 245 ## - TITLE STATEMENT | |
| Title | The exchange : |
| Remainder of title | a bold and proven approach to resolving workplace conflict / |
| Statement of responsibility, etc | Steven Dinkin, Barbara Filner, Lisa Maxwell. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York, United States : |
| Name of publisher, distributor, etc | CRC Press, |
| Date of publication, distribution, etc | 2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 123 p. : |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | A Different Approach to Resolving Workplace Disputes Who This Book Is for What This Book Offers The Exchange in Brief Stage I: Hold Private Meetings Stage II: Develop an Issue List Stage III: Conduct a Joint Meeting Stage IV: Facilitate Problem Solving Why This Book Is Different Workplace Challenges How the Exchange Works: A Case Study Resolving a Dispute at Smart Alarms Some Final Thoughts Getting Ready Step 1: Assess the Situation Step 2: Clarify Your Interests, Roles, and Responsibilities Step 3: Schedule Private Meetings with the Key People Involved in the Conflict Holding Private Meetings Task 1 Establish Rapport and Confidentiality Task 2. Hear the Employee's Perspective Task 3 Identify the Employee's Interests Task 4 Discuss the Next Steps Developing an Issue List Issues Impact Icebreaker An Effective Issue List Stage III: Conducting the Joint Meeting Problem Solving: Building a Solution Together Culture, Diversity, and Other Things That Matter Tips for Bridging Cultural Gaps Making the Most of the Exchange in Your Organization Using the Exchange for a Group Conflict Stage I: Hold Private Meetings Stage II: Develop an Issue List Stage III: Conduct the Joint Meeting Stage IV: Building a Solution Together Adapting the Exchange for Disruptive People Using the Exchange When You Are Seen as Part of the Problem Using the Exchange in Collaborative Decision Making Using the Exchange with the People and Organizations You Serve Health Care Government Agencies Service Companies Nonprofit Organizations About the Exchange and Its Creators Frequently Asked Questions about the Exchange About the National Conflict Resolution Center Index |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Conflict management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Personnel management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Interpersonal conflict |
| General subdivision | Prevention |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Conflict management |
| General subdivision | Case studies |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Personnel management |
| General subdivision | Case studies |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Interpersonal conflict |
| General subdivision | Prevention |
| -- | Case studies |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Filner, Barbara |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Maxwell, Lisa |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Call number prefix | Foreign |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Not for loan |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | College Library | College Library | General Circulation Section | 09/06/2012 | Donation | 3535.00 | HG 6043 .D585 2011 | C15497 | 05/15/2018 | 1 | 10/18/2013 | Books | |||||
| Library of Congress Classification | College Library | College Library | General Circulation Section | 01/20/2014 | Donation | HG 6043 .D585 2011 | C15361 | 05/15/2018 | 2 | 01/20/2014 | Books | ||||||
| Library of Congress Classification | College Library | College Library | General Circulation Section | 09/03/2014 | Donation | HG 6043 .D585 2011 | C18564 | 05/15/2018 | 09/03/2014 | Books | On Process |