Managing quality service in hospitality : how organizations achieve excellence in the guest experience / �Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton.
Material type:
TextPublication details: Ney York : Delmar Cengage Learning, c2012.Edition: 1st edDescription: 516 p. : col. ill. ; 26 cmISBN: - 9781111307738
- TX 911.3.M27 .F755 2012
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College Library Reserve Section | TX 911.3.M27 .F755 2012 (Browse shelf(Opens below)) | Available | C17881 | ||
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College Library Reserve Section | TX 911.3.M27 .F755 2012 (Browse shelf(Opens below)) | Available | C17882 | ||
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College Library Reserve Section | H 62 .C923 2014 (Browse shelf(Opens below)) | 1 | Withdrawn | C17315 | |
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College Library Reserve Section | TX 911.3.M27 .F755 2012 (Browse shelf(Opens below)) | 2 | Available | C17316 |
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| TX 911.3.M27 .C552 2012 Sustainability in hospitality / | TX 911.3.M27 .C738 2017 Computers for hotel management / | TX 911.3.M27 .F739 2012 Food and beverage management / | TX 911.3.M27 .F755 2012 Managing quality service in hospitality : | TX 911.3.M27 .F755 2012 Managing quality service in hospitality : | TX 911.3.M27 .F755 2012 Managing quality service in hospitality : | TX 911.3.M27 .G917 2012 Hotel and restaurant management : |
Includes bibliographical references and index.
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