Includes bibliographical references and index.

Machine generated contents note: pt. One Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care -- ch. One The Patient-Centered Care Value Equation / Dan Otero -- ch. Two Defining and Measuring Patient-Centered Quality / Paula Wilson -- pt. Two Challenges and Solutions in Patient-Centered Care -- ch. Three Compassion in Action / Susan B. Frampton -- ch. Four Words That Work: Patient-Centered Physician Communication / Dorothea Wild -- ch. Five Activating Patients Through Access to Information / Sara Guastello -- ch. Six Healing Partnerships: The Role of Family in Patient-Centered Care / Sara Guastello -- ch. Seven Healing Environment: Architecture and Design Conducive to Health / Lisa Platt -- pt. Three Activating Stakeholders to Create Organizational Change -- ch. Eight Creating Lasting Organizational Change: Turning Hopes into Reality / Lucie Dumas -- ch. Nine Culture Change and the Employee Experience / Marie-Claude Poulin --

Contents note continued: ch. Ten Partnering with Patients and Families to Improve Quality and Safety / Anna Lee -- ch. Eleven The Role of Physicians in Patient-Centered Care / Anna W. J. Omtzigt -- ch. Twelve Creating a Patient-Centered Continuum of Care / Heidi Ruis.

"The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more. Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world. By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency."--