01280cam a22003734a 4500 14294070 OSt 20140310181657.0 060309s2006 mau b 000 0 eng 2006007913 GBA686168 bnb 013573216 Uk 1422103234 (alk. paper) 9781422103234 (alk. paper) (OCoLC)ocm64624898 (OCoLC)64624898 DLC DLC BAKER C#P YDX BTCTA YDXCP COO UKM LVB DLC pcc HF 5415.5 .C658 2006 IB 658.4 R31c 2006 Connecting with your customers. / Boston, Mass. : Harvard Business School Press, c2006. vii, 178 p. : 22 cm. The results-driven manager series Customer relations. Customer services. Success in business. Harvard Business School. Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 1118 1118 0 0 lcc 0 LUX LUX IB 2012-04-17 0 HF 5415.5 .C658 2006 15792 2013-08-13 00:00:00 1 2013-10-03 BK