TY  - BOOK
AU  - Thompson, Neil.
TI  - Effective communication: a guide for the people professions 
SN  - 9780230243507
AV  - P 107 .T484 2011
PY  - 2011///
CY  - Houndmills, Basingstoke, Hampshire ; New York
PB  - Palgrave Macmillan
KW  - Communication studies
KW  - Fundamentals & skills
KW  - Social work
N1  - Includes bibliographical references and index; GE
ER  -