TY  - BOOK
AU  - Brown,Mark Graham
AU  - Hitchcock,Darcy E.
AU  - Willard,Marsha L.
TI  - Why TQM fails and what to do about it
SN  - 9780786301409
AV  - HD 62.15 .B763 1994
U1  - GLT 656.562  
PY  - 1994///
CY  - Chicago
PB  - Irwin Professional Pub.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -