@book{14434,
	author = {Kotler, Philip and Bowen, John.},
	title = {Marketing for hospitality and tourism /},
	publisher = {Prentice Hall,},
	year = {2003.},
	address = {Upper Saddle River,  NJ :},
	edition = {3rd ed.},
	note = {Includes glossary and index.}
}