TY  - BOOK
AU  - Brown, Stanley A.
TI  - Strategic customer care: An evolutionary approch to increasing customer value and profitability 
SN  - 0471643424
AV  - HF 5415.55 .B76 1999
U1  - MkSF 658.812  
PY  - 1999///
CY  - Etobicoke, Ontario
PB  - John Wiley & Sons, Inc. Canada Limited
KW  - Relationship marketing
KW  - Customer relations
ER  -