TY  - BOOK
AU  - Chang, Richard Y.
AU  - Kelly, P. Keith
TI  - Satisfying internal customers first
SN  - 8175441143
AV  - HF 5415.5 .C5 1998
U1  - MkSF 658.812  
PY  - 1998///
CY  - New Delhi
PB  - Wheeler Publishing
KW  - Customer services
KW  - Customer satisfaction
ER  -