TY  - BOOK
AU  - Gee, Jeff
AU  - Gee, Val
TI  - Super service: seven keys to developing great customer service even when you don't fell like it, even when they don't deserve it 
SN  - 0070248176
AV  - HF 5415.5 .G44 1999
U1  - MkSF 658.812 
PY  - 1999///
CY  - New York
PB  - McGraw-Hill Comapnies, Inc
KW  - Customer services
ER  -