TY  - BOOK
AU  - Schneider, Benjamin
AU  - Bowen, David E.
TI  - Winning the service game
SN  - 0875845703
AV  - HF 5415.5 .Sch36 1995
U1  - MkSF 658.812  
PY  - 1995///
CY  - Boston, Massachusetts
PB  - Harvard Business School Press
KW  - Customer service - Management
KW  - Employees - Training of
KW  - Incentives in industry
ER  -