TY - BOOK AU - McGraw-Hill Professional Education TI - Managing effectively: The new manager's handbook, how to motivate every emplooyee, leadership when the heat's on, dealing with difficult people SN - 0071236414 AV - HD 31 .M266 2003 U1 - MnSFr 658.4 CY - Boston, Masachusetts PB - McGraw-Hill, Inc KW - Management - Hanbooks, manual, etc KW - Motivation KW - Difficult person - Human resource - Management ER -