TY  - BOOK
AU  - Brown, Mark Graham
TI  - Balbrige award winnin quality: How to interpret the bridge criteria for performance excellence 
SN  - 15633273643
AV  - HF 5415.13 .B8877 2006
U1  - MnSF 658.3125  
PY  - 2006///
CY  - New York
PB  - Productivity Press
KW  - Performance criteria
KW  - Performance rating
ER  -