TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: text with cases 
SN  - 9780750657402
AV  - HD 62.15 .Oa11 2003
U1  - R 658.4013  
PY  - 2003///
CY  - Oxford, Burlington, MA
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references (p. [471]-478) and index
ER  -