TY  - BOOK
AU  - Evan, James R.
TI  - Total quality: management, organization and strategy 
SN  - 9812400680
AV  - HD 62.15 .D4 2001
PY  - 2001///
CY  - Cincinnati, Ohio
PB  - South-Western College Pub.
KW  -  Total Quality Management
N1  - BSBA
ER  -