@book{15951,
	author = {Mancini, Marc},
	title = {Conducting tours /},
	publisher = {Delmar/Thomson Learning,},
	year = {c2001.},
	address = {Albany, NY :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1103/00043132-b.html}
}