TY - BOOK TI - How to get what you want without having to ask SN - 9780273751007 AV - BF 637 .T284 2011 U1 - M 158.2 PY - 2011/// CY - Harlow, England, New York PB - Prentice Hall Life/Pearson N1 - College students; 1210L-1700L ER -