TY - BOOK AU - Kasavana, Michael L. TI - Front office procedures SN - 0866121803 AV - TX 911.3.M27 .K374 1995 PY - 1995/// CY - East Lansing, Mich PB - Educational Institute, American Hotel & Motel Association KW - Hotel front desk personnel. KW - Hotel management N1 - TOU ER -