TY  - BOOK
AU  - Mitchell, Anthony
TI  - The Quality pocketbook: a pocketful of tips practical guidelines and ideas for finding your way through the quality of maze 
SN  - 0870471210
AV  - HD 58.8 .M681 1999
PY  - 1999///
CY  - U.K
PB  - Management Pocketbooks
KW  - Total quality management
N1  - BSBA
ER  -