00611nam a2200193 a 4500 20140310183138.0 020820s19uu xx 00 eng d HF 5415.157 .G34 1994 Bradley Gale T. Managing customer value : creating quality and service that customers can see / Bradley T. Gale. USA : Macmillan Inc., 1994. 424 p. : 26 cm. BSBA Quality of products evaluation consumer satisfaction evaluation Marketing management BK lcc FOR 19338 19338 0 0 lcc 0 CL CL GC 2009-09-15 275.00 0 HF 5415.157 .G34 1994 C0175 2018-05-15 00:00:00 1 2013-10-10 BK