TY  - BOOK
AU  - Cram, Tony
TI  - Customers that count: how to build living relationship w/ your most valuable customer 
SN  - 9780273654315
AV  - HF 5415.157 .C889 2001
PY  - 2001///
CY  - Great Britain
PB  - Pearson Education Limited
KW  - Customer services
KW  - Customer relations
N1  - BSBA
ER  -