00675nam a22002177a 4500 OSt 20140310181723.0 130307t xxu||||| |||| 00| 0 eng d 9781591841647 HF 5415.335 .D413 2006 IB 658.8343 D43 2006 Denove, Chris. Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. New York, N.Y. : Portpolio , c2006. 24 cm. 266 p. : Consumer satisfaction. Marketing research. Customer relations. lcc BK 2091 2091 0 0 lcc 0 LUX LUX IB 2013-03-07 0 HF 5415.335 .D413 2006 15818 2013-08-13 00:00:00 1 2013-10-03 BK