TY  - BOOK
AU  - Fornell,Claes
TI  - The satisfied customer: winners and losers in the battle for buyer preference 
SN  - 9781403981974
AV  - HF 5415.335 .F67 2007
U1  - IB 658.8343 
PY  - 2007///
CY  - New York
PB  - Palgrave Macmillan
KW  - Consumer satisfaction
KW  - Consumers' preferences
KW  - Customer relations
UR  - http://www.loc.gov/catdir/toc/ecip0720/2007024932.html
UR  - http://www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html
ER  -