TY  - BOOK
AU  - Raphael, Murray
AU  - Raphael, Neil
AU  - Raye, Fanis S.
TI  - The complete idiot's guide to: winning the customer loyalty 
SN  - 1592573835
AV  - HF 5415.525  .R36 2005
PY  - 2005///
CY  - New York
PB  - Penguin Group
N1  - BSBA
ER  -