00634nam a2200205 a 450000500170000000800410001702000180005805000260007610000210010224500650012325000120018826000470020030000210024752100090026865000350027765000490031270000260036170000230038770000180041020140310183333.0060829s19uu    xx            00    eng d  a9780324314472  aHF 5415.5 b.M48 2006  aMetters, Richard  aSuccessful service operations management /cRichard Metters.  a2nd ed.  aAustralia :bThomson South-Western,c2006.  a406 p. :c26 cm.  aBSBA  aCustomer servicesxManagement.  aCustomer servicesxManagementxCase Studies.  aKing-Metters, Kathryn  aPullman, Madeleine  aWalton, Steve