TY  - BOOK
AU  - Aureus, Teresita A.
AU  - Suarez, Cecilia A.
TI  - Manual for Call Center Agent
SN  - 9715844073
AV  - HF 5415.5 .Au927 2005
PY  - 2005///
CY  - Quezon City, Philippines
PB  - C&E Publishing, Inc
KW  - Customer relations
KW  - Management
KW  - Handbooks, manuals, etc
N1  - BSBA
ER  -