TY  - BOOK
AU  - Zuker, Elaina
TI  - Creating Rapport: using personal power to influence without control. 
SN  - 1418846880
AV  - HF 5718 .Z85 2005
PY  - 2005///
CY  - Boston, M.A
PB  - Thomson/Course Technology
KW  - Business communication
KW  - Psychological aspects
KW  - Interpersonal communication
KW  - Influence (Psychology)
ER  -