TY  - BOOK
AU  - Perlitz, Lee
TI  - Customer service in the tourism industry
SN  - 1740092813
AV  - TX 911.3.C8 .P451 2002
PY  - 2002///
CY  - Australia
PB  - Pearson Education Ltd
KW  - Tourism
KW  - Employees
KW  - Training of
KW  - Tourism Customer services
KW  - Customer relations
N1  - TOU
ER  -