00517nam a2200169 a 450000500170000000800410001702000180005805000260007610000180010224500910012026000550021130000210026652100090028765000100029665000230030670000180032920140310183450.0090120s19uu    xx            00    eng d  a9781601630131  aHF 545.5b.B3428 2008  aBailey, Keith  aCustomer service in an instant :b60 ways to win customers and keep them coming back /  aFranklin Lakes, New Jersey :bCareer Press,c2008.  a159 p. :c23 cm.  aBSBA  aBSBA.  aCustomer Services.  aLeland, Karen