00524nam a2200181 a 450000500170000000800410001702000200005805000300007810000150010824500510012326000550017430000210022952100080025065000100025865000230026865000250029165000260031620140310183450.0070907s19uu    xx            00    eng d  a139781564144931  aHE 5549.5.E42b.M384 2007  aLloyd, Ken  a151 quick ideas to deal with difficult people.  aFranklin Lakes, New Jersey :bCareer Press,c2007.  a151 p. :c23 cm.  aBSA  aBSBA.  aProblem employees.  aConflict management.  aPersonnel management.