00744nam a2200229 a 4500 SISC 20170308105514.0 120611s19uu xx 00 eng d 0814416419 HF 5415.5 .Ev89 2011 Evenson, Renee. Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. 2nd edition. New York : American Management Association, 2011. 230 pages : illustrations ; 23 cm. Includes bibliographical referrences and index. Customer services Customer relations. Employees. Training of. BK lcc FOR 25105 25105 0 0 lcc 0 CL CL GC 2012-06-11 DONATION 1515.00 1 9 HF 5415.5 .Ev89 2011 C14291 2018-05-15 00:00:00 2015-06-09 1 2013-10-18 BK