TY  - BOOK
AU  - Conlow, Rick.
AU  - Watsabaugh, Doug.
TI  - Handling difficult people and situations: lead people through adversity 
SN  - 9781426018442
AV  - BF 637.I48 .C761 2009
PY  - 2009///
CY  - Rochester, N.Y.
PB  - Axzo Press
KW  - Interpersonal conflict
KW  - Interpersonal relations
KW  - Organizational behavior
N1  - Crisp Fifty-Minute Series: Know how. Right now
ER  -