00775nam a22002297a 4500 SISC 20170118145207.0 131216b xxu||||| |||| 00| 0 eng d 9780071756167 HD 30.3 .P653 2011 Polsky, Lawrence. Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / Lawrence Polsky, Antoine Gerschel. New York : McGraw-Hill, 2011. x, 163 pages ; 21 cm. Communication in management. Interpersonal conflict. Conflict management. Gerschel, Antoine. lcc BK FOR 25796 25796 0 0 lcc 0 CL CL GC 2013-12-16 DONATION 0 HD 30.3 .P653 2011 C17249 2018-05-15 00:00:00 1 2013-12-16 BK 0 0 lcc 0 CL CL GC 2013-12-16 DONATION 0 HD 30.3 .P653 2011 C17301 2018-05-15 00:00:00 2 2013-12-16 BK