TY  - BOOK
AU  - Parker, David W.
TI  - Service operations management : : the total experience / 
SN  - 9781781006221
AV  - HD 9980.5  .P238 2012
PY  - 2012///
CY  - Cheltenham, UK ; Northhampton, MA : 
PB  - Edward Elgar, 
KW  - Operations research
KW  - Service industries
KW  - Management
N1  - Includes Index.; BSBA
ER  -