@book{275893,
	author = {Ford, Robert C. and Sturman, Michael C.},
	title = {Total quality management for hospitality and tourism /},
	publisher = {Cengage Learning Asia Pte Ltd.,},
	year = {©2012.},
	address = {Pasig City, Philippines :},
	edition = {Philippine edition.},
	note = {Reprint.  Originally published.  Andover : Cengage Learning, 2012.}
}