00809cam a2200217Ia 4500003000500000005001700005008004100022020001800063050002300081100002000104245011600124250002400240260007200264300004100336500007100377521001200448650003800460650004500498700002400543700002400567SISC20140926092121.0                                          a9789814352611 4aTX 901b.F699 20121 aFord, Robert C.10aTotal quality management for hospitality and tourism /cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton.  aPhilippine edition.  aPasig City, Philippines :bCengage Learning Asia Pte Ltd.,c©2012.  a522 pages :billustrations ;c23 cm.  aReprint.  Originally published.  Andover : Cengage Learning, 2012.  aTourism 0aHospitality industryxManagement. 0aHospitality industryxCustomer services.1 aSturman, Michael C.1 aHeaton, Cherrill P.