00869cam a2200241Ia 4500 SISC 20140926092121.0 9789814352611 TX 901 .F699 2012 Ford, Robert C. Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. Philippine edition. Pasig City, Philippines : Cengage Learning Asia Pte Ltd., ©2012. 522 pages : illustrations ; 23 cm. Reprint. Originally published. Andover : Cengage Learning, 2012. Tourism Hospitality industry Management. Hospitality industry Customer services. Sturman, Michael C. Heaton, Cherrill P. lcc BK FOR 275893 275893 0 0 lcc 0 CL CL GC 2013-02-28 1 TX 901 .F699 2012 C16155 2018-05-15 00:00:00 2014-05-27 1 2013-11-14 BK 0 0 lcc 0 CL CL GC 2013-10-25 1 1 TX 901 .F699 2012 C16154 2019-11-28 00:00:00 2019-10-30 2 2013-10-25 BK 0 0 lcc 0 CL CL RES 2014-09-26 Library Fund 0 TX 901 .F699 2012 C18678 2018-05-15 00:00:00 2014-09-26 BK