Total quality management for hospitality and tourism
Ford, Robert C.
creator
Sturman, Michael C.
Heaton, Cherrill P.
text
Pasig City, Philippines
Cengage Learning Asia Pte Ltd.
©2012
Philippine edition.
monographic
522 pages : illustrations ; 23 cm.
Tourism
Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
Reprint. Originally published. Andover : Cengage Learning, 2012.
Hospitality industry
Management
Hospitality industry
Customer services
TX 901 .F699 2012
9789814352611
20140926092121.0