TY  - BOOK
TI  - 201 ways to deal with difficult people
SN  - 0070062188
AV  - HF 5549 .Ax969 1997
U1  - TR 174 
PY  - 1997///
CY  - New York
PB  - McGraw-Hill
N1  - Faculty
N2  - 1. Occupational ethics.  2. Ethics
ER  -