TY  - BOOK
AU  - Frampton,Susan B.
AU  - Charmel,Patrick A.
AU  - Guastello,Sara
TI  - The putting patients first field guide: global lessons in designing and implementing patient-centered care 
SN  - 9781118444948 (cloth)
AV  - R 727.3 .P882 2013
U1  - 610.69/6 
PY  - 2013///
CY  - San Francisco
PB  - Jossey-Bass, a Wiley Brand
KW  - Patient-centered health care
KW  - Patient-Centered Care
KW  - methods
KW  - Physician-Patient Relations
KW  - Quality Assurance, Health Care
N1  - Includes bibliographical references and index; Machine generated contents note: pt. One Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care -- ch. One The Patient-Centered Care Value Equation / Dan Otero -- ch. Two Defining and Measuring Patient-Centered Quality / Paula Wilson -- pt. Two Challenges and Solutions in Patient-Centered Care -- ch. Three Compassion in Action / Susan B. Frampton -- ch. Four Words That Work: Patient-Centered Physician Communication / Dorothea Wild -- ch. Five Activating Patients Through Access to Information / Sara Guastello -- ch. Six Healing Partnerships: The Role of Family in Patient-Centered Care / Sara Guastello -- ch. Seven Healing Environment: Architecture and Design Conducive to Health / Lisa Platt -- pt. Three Activating Stakeholders to Create Organizational Change -- ch. Eight Creating Lasting Organizational Change: Turning Hopes into Reality / Lucie Dumas -- ch. Nine Culture Change and the Employee Experience / Marie-Claude Poulin --; Contents note continued: ch. Ten Partnering with Patients and Families to Improve Quality and Safety / Anna Lee -- ch. Eleven The Role of Physicians in Patient-Centered Care / Anna W. J. Omtzigt -- ch. Twelve Creating a Patient-Centered Continuum of Care / Heidi Ruis
N2  - "The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more.  Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world.  By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency."--
ER  -