00970cam a2200265 a 4500 4488299 PILC 20150318130136.0 970328s1997 maua b 001 0 eng 97010783 0875847994 (alk. paper) DLC DLC DLC HF 5415.5 .W39 1997 658.8/12 Wayland, Robert E. (Robert Edwin), 1946- Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole. Boston, Mass : Harvard Business School Press, c1997. xi, 265 pages : illustrations ; 24 cm. Includes bibliographical references (p. 253-260) and index. Customer relations. Cole, Paul M. (Paul Michael), 1958- 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 283776 283776 0 0 lcc 0 SFU SFU SFU 2015-03-18 Library Fund 0 HF 5415.5 .W39 1997 SFU1823 2018-05-15 00:00:00 2015-03-18 BK